1. Definitions

a. In these terms & conditions ‘the company’ shall mean House Of Hoye Limited whose registered office is: 30 New Road, Brighton, East Sussex, BN1 1BN.
b. ‘The customer’ shall mean the person, firm, Company, or organisation purchasing or agreeing to purchase the goods from the company.
c. Goods shall mean the equipment, parts or services to be supplied by the company.

2. Prices

a. The prices on our web site are correct at the time of publication; however they may be subject to change without notice. We will endeavour to inform the customer if there is a change in price.
b. Shall be payable without any deduction or set off.
c. VAT is chargeable at the rate ruling at the date of dispatch.
d. Delivery charges are not included in the prices quoted.

3. Payment

Is normally required to be paid either: at the time of ordering (by credit or debit card) or by sending a cheque or making a bank transfer against a pro forma issued and sent to the customer by the company.

4. Carriage

Except when otherwise stated or advised to the customer the rate is £10.00 plus VAT per consignment to any destination on the U.K mainland. This rate may change without notice. We may, at times, offer freeshipping on certain or all goods.

5. Order Cancellation

a. The Company reserves the right to refuse the return of any goods ordered in error. Such errors must be notified to the Company within 7 days of receipt of goods.
b. No reasonable request to cancel an order will be refused by the company.
c. Goods of a bespoke or specialist nature ordered by the customer cannot be cancelled without written consent by a company director. Likewise, if deposits have been paid for bespoke or specialist goods the company reserves the right to refuse cancellation of the order.
d. The company reserves the right to charge a handling fee of up to 25% of the invoice amount if the goods have already been dispatched before cancellation is received by the company, and for repackaging of those goods ordered in error.

6. Returns

a. The Customer is required to inspect the goods on receipt and to notify the company of any defects or complaints within 7 days.
b. Any goods returned must be in exactly the same packaging and condition as when they were despatched, i.e. in original and complete packaging, with all insertions and parts. Failure to do so might result in the goods being returned to the customer and the grounds for refunding the goods being nullified.
c. In the event of receiving incorrect items, please call the sales or customer services number and request a Returns number. This will then be issued and the goods can then be returned. Ensure that paperwork with the goods includes the returns number on the outside of the parcel, as well as stating your name, telephone number, fault details and proof of purchasing.
d. Incorrect goods ideally should be returned in original packaging, failing that, alternative protective packaging should be used to prevent further damage.

7. Warranties

a. The Company offer a full 12 month 'return to base' warranty on all products.
b. The warranty commences from the date of arrival with the customer.
c. In the case of new products, if the supplier offers a different warranty period, or different terms, the supplier’s warranty will take precedence.
d. suppliers may offer an extended warranty period to customers. The Company will take no further part in arranging such warranties and the customer must take any issues to the suppliers directly. Full details on each individual item can be obtained upon request by the customer to the company.
e. Any misuse or abuse of goods by the customer will invalidate the warranty.
f. Except in pre-arranged circumstances, the Company warranty is not valid outside the United Kingdom.
g. Your statutory rights are not affected.
h. Should the goods prove not to be faulty after examination and testing in our workshop, then return postage will be payable by the customer.
i. The company reserves the right to repair replace or credit faulty items at its discretion.
j. It is the responsibility of the customer to ensure the safe return of goods to the company at the customer’s expense.
k. Advance replacement goods will only be despatched with the agreement of a company director and in which case condition 7j will apply.

8. Title

a. The company remains the owner of all goods supplied to the customer until such time payment has been received in full.
b. If the goods have been resold, the company’s beneficial entitlement shall be attached to the proceeds of the resale and the company will claim the full purchase price of the proceeds received.
c. The company may for the purpose of recovering its goods enter upon any premises where they are stored and repossess the goods.
d. It is the customer’s responsibility to ensure that all goods purchased from the company are fully insured against any eventuality including, but not limited to, fire, theft and flooding until such time that goods are paid for in full.

9. Copyright

No part of the House Of Hoye web site may be reproduced or transmitted in any form or by any means, or stored in any form of retrieval system of any nature without the written permission of a company director. Action will be taken against any person or company breaking this copyright.

10. Disclaimer

Whilst every effort is made to ensure all details and information contained within this web site are correct the company cannot be held responsible for any omissions or errors that may occur. E &OE.

11. Law and Justification

a. When, on selling goods, the customer must comply at all times with all the applicable laws and regulations.
b. These terms and conditions shall be governed and construed in accordance with English Law. In the event that by reason of court rules any action brought by the company against the customer is transferred to a court other than the Brighton & Hove Courts, the customer irrevocably consents to the transfer of such action back to the courts at Brighton & Hove.

12. Publication Disclaimer

Every effort has been made to ensure that the illustrations and specifications of each product and service depicted within this web site are correct at the time of going to press.

13. Product Disclaimer

The Company cannot be held responsible for any discrepancies that may occur within the specifications depicted within this web site. The Company cannot be held responsible for any damages incurred as a result of inconsistencies within the specifications.

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