Free Standard Delivery on all orders will be sent either by Royal Mail Parcelforce, It will require a signature.

Free Shipping is to the Mainland UK only, for all non-Mainland UK orders shipping will be charged and the rates can be found below.

Scottish Highlands and Islands : £9.99
Channel Islands : £9.99
Northern Ireland : £9.99
Scilly Isles : £9.99
All other Non Mainland UK will also be charged at £9.99

Non UK

Eire : £9.99

EU

All EU Countries : £14.99

Worldwide

Price upon application

Who do we use?

We use Royal Mail or Parcel Force for the majority of all orders, however from time to time we may use City-link when we are unable to use the other couriers. The Method of delivery and the courier used will be emailed to you on dispatch along with a tracking number if available.

You can choose any convenient delivery address, but you must arrange for someone to be present to receive and sign for the package on the expected delivery date.

Where a parcel cannot be delivered (e.g. no-one at home) you will be notified by the relevant courier with a telephone number to call to arrange a suitable time for redelivery or collection from the couriers depot. If your parcel is not collected or redelivered within 16 days (Parcel Force) or 3 weeks (Royal Mail, one week for Recorded Signed For? items) then it will be returned to House of Hoye.

Your credit / debit card will be credited your original total cost less £14.99 which is the full cost of delivery to you, plus return delivery charges back to House of Hoye. However we can accept third delivery and redirection charges to ensure delivery of your parcel. Please contact our Customers Services Department on 01273 776097 for further details.

How to Track your parcel

Once you have placed an order, you will receive an email confirmation that the order is being processed. Once the goods have been dispatched you will recevie an email with the selected courier details and a tracking number if available which will allow you to track the status of your delivery.

Occasionally parcels are delayed due to poor addressing/sign posting . We may need to give the Courier your telephone number in case they need to contact you regarding the delivery.

What to do if there is a problem with the delivery

If the parcel does not arrive when you expect it then please don't hesitate to give us a call on 01273 776097. We will contact the Courier and call you back to let you know what's happening.

If the goods are damaged upon receipt please call us on 01273 776097 or e-mail: info@houseofhoye.com within 7 days of delivery.

Top